Responsible Gaming

At Richard Casino, gambling should be an enjoyable form of entertainment, not a way to make money or manage financial difficulties. Responsible gaming means understanding the risks, setting personal limits and making informed decisions before and during play. Take time to consider how gambling fits into your life, and seek support if it starts to feel difficult to control.

Richard Casino operates under a licence from the Tobique Gaming Commission (New Brunswick), licence No. 0000064, and a licence from the Comoros AOFA, reference ALSI-202509073-FI2.

Gamble for entertainment

Casino games are based on chance, and every game carries a risk of losing money. There is no guaranteed strategy, system or outcome. Previous results do not influence future results, and a win cannot be expected simply because you have experienced a losing streak. Gambling should therefore be treated as paid entertainment rather than a source of income.

Only gamble with money you can afford to lose after your essential expenses have been paid. Do not use money needed for rent, mortgage payments, bills, food, education, medical care or other important commitments. It is also important not to borrow money, use credit to chase losses or gamble with funds intended for another purpose.

Decide how much time and money you can spend before you begin.
Keep gambling separate from everyday spending and household finances.
Take regular breaks and avoid playing when tired, upset, stressed or under the influence of alcohol or other substances.
Accept that losses are part of gambling and cannot be recovered by continuing to play.
Never treat gambling as a way to solve financial, personal or emotional problems.
Keep your account information private and do not allow other people to gamble through your account.

If gambling is no longer enjoyable, stopping is the safest choice. You do not need to wait for losses to become serious before taking a break or asking for help.

Plan your limits before you play

Setting limits in advance can help you stay in control. A limit is most useful when it is realistic, decided before gambling begins and followed consistently. Consider setting both a money limit and a time limit. You may also choose to limit the number of sessions you have within a particular period.

Money limits

Choose an amount that fits comfortably within your entertainment budget. Once you reach that amount, stop playing. Do not increase the limit during a session because you are trying to win back money or because you feel confident about a particular game. A spending limit is a boundary, not a target that must be used.

Time limits

Decide when your session will end before you start. Using a clock, reminder or other practical prompt may help you notice how long you have been playing. Long or frequent sessions can make it harder to make clear decisions, especially when you are tired or emotionally affected by wins and losses.

Account tools and breaks

Where available, account controls may help you manage your play. These can include deposit or spending limits, session reminders, cooling-off periods and self-exclusion options. The availability and operation of these tools may depend on the service and applicable requirements. If you need a break, use the relevant account option or contact customer support through the available website channel.

A break should be respected. Do not create another account or use another person’s account to avoid a limit or exclusion. If you have asked to restrict your access, allow the restriction to work as intended and seek independent support if you are finding it difficult.

Recognise the warning signs

Problem gambling can develop gradually. Some people may not notice the change until gambling has affected their finances, relationships, work, study, health or general wellbeing. Being aware of warning signs can help you act early.

Spending more time or money gambling than you planned.
Trying to win back losses by continuing to gamble or increasing the amount spent.
Feeling restless, irritable or worried when you cannot gamble.
Hiding gambling activity, losses or account information from family or friends.
Borrowing money, selling belongings or missing payments because of gambling.
Gambling to escape stress, sadness, loneliness or other difficult feelings.
Losing interest in work, study, family, friends or activities you previously enjoyed.
Making repeated promises to stop or cut back but being unable to do so.
Thinking about gambling frequently or planning daily activities around it.
Feeling regret, guilt, shame or anxiety after gambling.

One warning sign may be enough to justify taking a break and reviewing your gambling. Several signs may indicate that you need additional support. Speaking with someone early can make it easier to regain control and reduce the effect on your finances and relationships.

Avoid chasing losses

Chasing losses means continuing to gamble, increasing stakes or returning later in an attempt to recover money already lost. This can turn a manageable loss into a much larger one. Losses cannot be guaranteed to return, and making decisions while focused on recovery can reduce your ability to assess risk. Stop, take a break and consider speaking with an independent support service instead.

Support, self-exclusion and getting help

If you are concerned about your gambling, support is available. You can speak with a trusted family member, friend, financial counsellor, health professional or gambling support service in Australia. Independent support can help you understand your options, prepare a plan and address related financial or emotional concerns. You do not need to manage the situation alone.

You can also consider taking a temporary break or requesting self-exclusion where that option is available. Self-exclusion is a stronger restriction intended for people who want to prevent themselves from accessing gambling services for a chosen period or longer. Before requesting it, consider whether you need to restrict access across other gambling services as well. A restriction on one service may not prevent access to other operators.

If another person’s gambling is affecting you, you can seek help for yourself. Family members and friends may experience financial pressure, conflict, stress or anxiety even when they are not gambling. Set clear boundaries, protect shared finances where appropriate and seek independent advice rather than trying to control another person’s behaviour alone.

Our approach

Richard Casino aims to provide information that supports informed choices and safer gambling. Account access may be subject to verification, age requirements, service rules and applicable Australian legal obligations. We may take steps when activity, account information or behaviour raises responsible gaming or safety concerns. These steps can include requesting information, applying restrictions, pausing activity or closing an account where appropriate.

Gambling services are for adults who meet the applicable age requirement. Do not allow minors to access your account, payment methods or gambling devices. Use suitable device controls and keep login details secure. If you believe a minor has accessed an account, stop activity and contact the service through the available support channel.

For urgent danger, severe distress or an immediate risk of harm, contact emergency services or an appropriate crisis service in your location. For non-urgent gambling concerns, seek help from an Australian gambling support provider or qualified professional. Taking action early is a positive step, and asking for support is a sign of responsibility rather than failure.