Privacy Policy | Richard Casino

Information we may collect

When you use Richard Casino, we may collect information that identifies you, relates to your account or helps us operate the website. The information collected depends on how you interact with the service, the features you use and the information required to meet applicable obligations. We aim to collect information that is reasonably necessary for these purposes.

Account and contact details

This may include your name, date of birth, residential details, username, account credentials, contact details and preferences. We may also keep information you provide when communicating with customer support, reporting a problem, making a request or responding to a review or security question.

Identity and verification information

To confirm identity, protect accounts and help prevent unlawful or fraudulent activity, we may request verification documents or related information. This can include documents or details needed to confirm your identity, age, address or payment ownership. Verification information may be reviewed by authorised staff or specialist service providers acting on our instructions.

Payment and transaction records

We may collect records about deposits, withdrawals, account balances, gameplay-related transactions, bonuses or other activity connected with your account. Payment providers may process payment details directly. We may receive information needed to confirm and record a transaction, but we do not necessarily hold complete payment card details.

Technical, device and usage information

When you visit the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, referring pages, approximate location, access times and information about how you use the website. We may use logs, cookies and similar technologies to support security, performance, functionality and reporting.

How we use personal information

We use personal information for purposes connected with providing and managing the service. These purposes may include creating and maintaining your account, processing transactions, providing customer support and communicating with you about account activity. Information may also be used to understand website performance and improve features, content and user experience.

To register, authenticate and secure your account.
To process deposits, withdrawals and other account transactions.
To complete identity, age, payment and account verification checks.
To detect, investigate and prevent fraud, money laundering, unauthorised access, collusion, abuse and other prohibited or unlawful activity.
To provide support, answer questions and resolve complaints or technical issues.
To maintain records and meet applicable legal, regulatory, tax, accounting and responsible gambling obligations.
To monitor, test and improve the security, reliability and performance of the website.
To send service messages, including account, security, transaction and policy updates.
To send marketing communications where permitted and where you have provided consent or another lawful basis applies.

Where practical, we may combine information from different interactions to keep records accurate, identify unusual activity and provide consistent support. We may also use aggregated or de-identified information for reporting, analysis and service improvement. Such information is designed not to identify you directly.

Marketing communications

You can choose not to receive promotional communications. Marketing messages may include an unsubscribe option, or you can contact us using the privacy request details below. Even if you opt out of marketing, we may still send necessary service communications about your account, security, transactions, legal notices or material changes to the service.

Sharing, security and retention

We may share personal information where reasonably necessary to operate the website, provide services or meet our obligations. This may include sharing relevant information with payment providers, identity and verification services, technology and hosting providers, fraud prevention services, customer support providers, professional advisers and other suppliers that help deliver the service. These parties are expected to handle information appropriately and only for permitted purposes.

Information may also be disclosed where required or permitted by law, in response to a valid legal process, to protect the security or rights of players and the service, or to investigate suspected fraud, unlawful conduct or a breach of the applicable terms. We do not sell personal information as a general business practice.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication procedures, monitoring, encryption where appropriate and staff or supplier confidentiality requirements. No online system can be guaranteed to be completely secure, so players should use a strong password, keep login details private and contact support promptly if they suspect unauthorised account activity.

Overseas handling

Some service providers or systems used to operate an online casino may be located outside Australia. As a result, personal information may be stored or processed in another country. Where this occurs, reasonable steps are taken to support appropriate handling and security, subject to applicable requirements.

Retention of information

We keep personal information only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification, security and support records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of in accordance with our procedures.

Cookies and your privacy choices

Cookies and similar technologies

Richard Casino may use cookies and similar technologies to remember settings, keep you signed in, support essential website functions, protect accounts, understand traffic and measure performance. Some cookies are necessary for the website to work, while others help us analyse usage or provide more relevant communications. The information collected through these technologies may be linked with account or device information where appropriate.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, some website features may not work correctly or your preferences may not be saved. Browser settings vary, so refer to the help information for your chosen browser for instructions.

Your data rights and requests

Subject to applicable requirements and reasonable verification of your identity, you may ask us to provide access to personal information we hold about you, correct information that is inaccurate or incomplete, or delete information that no longer needs to be retained. You may also withdraw consent to marketing communications at any time. Withdrawing consent does not affect processing that was already carried out lawfully, and some information may need to be retained for legal, security or transaction-record purposes.

To make a privacy or data request, email support@richardcasino-au.fun. Please describe your request clearly and include enough information for us to identify the relevant account. We may ask for additional information to confirm that the request is made by the account holder. We will assess and respond to requests within a reasonable time, subject to applicable requirements, technical limitations and any lawful exemptions.

Complaints and updates

If you believe your personal information has been handled incorrectly, contact us at support@richardcasino-au.fun so the matter can be reviewed. We may update this Privacy Policy from time to time to reflect changes to the website, services, technology or applicable requirements. The updated version will apply from the date it is made available. We encourage players to review this page periodically. By continuing to use the website after an update, you acknowledge the revised policy to the extent permitted by law.